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Welcome to the Museum of Communication Frankfurt!

We look forward to welcoming all visitors. Our building and its facilities are open to all. Therefore, we are continuously working on making the visit to the museum as barrier-free as possible for as many people as possible. Have lots of fun!


There is a public car park for people with disabilities in front of the museum. The public space in front of the museum is paved with a standard, easily accessible surface. From the intersection of Schaumainkai and Schweizer Straße, there is a slight slope “down” to the museum.

You can find more information here: How to find us (PDF)


Access to the museum building is via a ramp or a staircase with 9 steps (each approx. 11 cm high) and all levels can be reached via a language-assisted elevator.


Our museum shop is located in the spacious reception area on the ground floor. The café can be found on the same level at the back of the building. The lockers, the toilet and a first aid room are located in the basement. A wheelchair and magnifying glasses can be borrowed if needed. Assistance animals are welcome.


A clear route and presentation, as well as easy-to-understand bilingual texts and many opportunities for interaction, enable all visitors to explore and understand our exhibitions individually or in groups. Trained staff, our communicators, will be happy to assist you with orientation in terms of content and space.

Barrierearme Vermittlung

We are an educational centre and try to facilitate new ways of looking at our subject matters with all our senses. Easy-to-understand language, suitable for your group, enables a museum experience that is as barrier-free as possible. You can find our barrier-free services here.


A reduced entrance fee of €4 is charged for visitors with a 50% degree of disability or more. The accompanying person registered on the disabled person’s pass or a needed assistant is admitted free of charge.

Prüfberichte von „Reisen für Alle“


The museum’s library is open, by appointment, to all who are interested and is located in the historic administration building next to the museum. The street-side entrance is at ground level and access to the 1st floor premises can be gained via a lift or a staircase with 18 steps. The library has a barrier-free WC opposite the reading room.

To the library

Digitale Barrierefreiheit

Accessibility statement

This statement is dated 15.08.2022
and applies to the website
As many people as possible should be able to use the site.
For this reason, the site was programmed and designed according to the current rules for accessibility.

The rules are in these laws:

  • Disability Equality Act, abbreviated BGG
  • Barrier-free Information Technology Ordinance, abbreviated BITV

We have tested the accessibility of this website.
This is the result: The web page is partially barrier-free.
We would like to further improve accessibility.

Currently, for example, these things are not barrier-free:

Using the web page without a mouse
Not all areas of the website can be used by individuals,
who cannot use a computer mouse because of their disability.
This applies in particular to buttons that pop up during navigation on the page.

Playback of subtitles
The videos on the web page do not yet have subtitles for people with hearing disabilities.

Playback of audio description
The videos on the web page do not yet have a description with a text for people with visual impairments.

Alternative texts for photos and graphics
There is not a description for all photos and graphics, so that blind people can use the web pagemore easily.

The downloadable pdf documents are only partially accessible to blind people using read-aloud programs on their computers.

Report problems

Are you having problems using this website?
Then please report these problems:

Phone: +49 (0)69 60 60 0

> Download brochure: Frankfurt am Main barrier-free | Frankfurt Tourism